Family & Children's Service of Ithaca is dedicated to providing affordable, professional services that support children, families, and organizations in finding solutions to the challenges of life today.
Family & Children's Service
127 West State Street
Ithaca, NY 14850
607.273.7494
Aug 1, 2010
Openning New Doors Ribbon Cutting and Building Dedication
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Cayuga at Twilight
September 12
Whispering Pines
Robert E. Hamlisch, MD Memorial Lecture Featuring Richard Kogan
October 3
Bailey Hall
FesTOYval
December 9
Country Club of Ithaca
Supporting employers and employees through a variety of services that foster a healthy and productive workplace
Workplace Topics“The bad news is time flies.The good news is you’re the pilot.”-Michael Althsuler
Planning: Without taking the time to plan, you are planning to fail. Plan your day and/or week, using calendars, lists and notes.
Prioritizing: Procrastinators have a tendency to focus on the most comfortable, convenient and easiest tasks, rather than the important ones. Meanwhile, all of those important tasks are piling up and become marked as “urgent.” This can become overwhelming and make you unsure of what is priority and what is not.
Remembering: Give your brain a break. Don’t try to rely on your brain to remember everything. Write it down.
Pruning: Learn that you can’t do it all! Learn to let go. There are trade offs and compromises.
Delegating: We all need help sometimes. Ask yourself, what are some tasks or duties that someone else could do at home and at work? Don’t be afraid to delegate tasks.
Setting Limits: Saying “no” to others. Focus on the important things in life and say “no” to the unimportant things. Also set limits with yourself to not procrastinate.
Motivation: We all procrastinate about something. Usually tasks we dislike. Remember to use positive self talk and not label things so negatively. And most importantly reward yourself!
Email in the workplace has added efficiency and convenience, but has not come without its problems. Email users in the workplace experience everything from mere misunderstandings to extremes such as abuse and harassment. Emails have become the most devastating "smoking guns" in cases of sexual harassment, discrimination and defamation law suits. For all of these reasons, it is important we are cautious and professional when it comes to email use. Below are some rules of thumb for email etiquette or as some call it "netiquette."
Workplace Email Etiquette Tips
Working with people experiencing trauma is stressful for the helper for many reasons. One of the most difficult issues involves the secondary trauma one experiences as a result of being a helper. Therapists, human services professionals, some medical personnel, fire/police/EMT personnel can all be at risk due to their direct and indirect exposure to traumatic events experienced by the people they help. It is very helpful to understand the phenomenon of vicarious traumatization, its symptoms and prevention strategies.
Vicarious Traumatization:"All of the trauma work that we do, hour after hour, day after day, week after week contributes to inner changes in the self of the therapist. It's an inevitable part of the work because we're entering into a very dark world, and if we're open emotionally the way we need to be to be effective helpers, we're going to be impacted."- Laurie Anne Pearlman,PhD., Director of Research at the Traumatic Stress Institute/Child, Adult & Adolescent Psychotherapy.
SYMPTOMS:
CONSEQUENCES OF VICARIOUS TRAUMA:
Prevention and Self Care Strategies:
At work:
Recognize vicarious trauma as an occupational hazard
Personal strategies:
Step 1: Assessing the Criticism
Is it...
Valid?
Invalid?
Difference of Opinion?
Questions to Ask Yourself:
Is this something I have heard before from others?
Does the critic have reasonable standards?
Is the criticism really about me or is the critic just upset and taking it out on me?
Step 2: Examine motives of the critic
Is it to...
help you?
help someone else such as a patient or coworker?
make themselves feel superior? (usually not)
purposely hurt you? (usually not)
Step 3: Be aware of your self talk.
Step 4: Ask clarifying questions.
The confidentiality of our clients are of utmost importance to us at your EAP provided by Family & Children’s Service. If you worry that your employer will find out if you used the EAP, or worry that your supervisor will somehow know what you talked about… you aren’t alone. This is a common worry and misconception that people have about using their EAP. And unfortunately, some people don’t use their EAP and seek help because of this fear. Your EAP is confidential! EAP’s are subject to federal and state laws regarding confidentiality and HIPAA regulations, just as any provider of services that involve individual’s protected health information. Your EAP through Family & Children’s Service carefully safeguards your personal information, is HIPAA compliant and provides all new clients with information regarding privacy practices, your rights and confidentiality. Of course, we do have legal duties to share confidential information with appropriate parties in certain circumstances where a client poses a serious and imminent danger to themselves or others, or in cases of suspected child abuse. We are able to provide answers to any questions you might have concerning confidentiality and your privacy. Please feel free to ask.
If you are a supervisor or human resource representative, you may be wondering, “But what if I refer someone to the EAP as a formal condition of their employment? Don’t I have the right to know if they followed through and worked on their issues?” The answer is that EAP is still confidential! Employers even in this case do not have a right to know and the EAP can not provide any information without the consent of the employee being referred. In this circumstance during this disciplinary conversation, the employer should discuss with the employee upfront the kinds of information they plan to ask EAP, such as attendance, or if the EAP is making a referral elsewhere, or if particular skills were gained during the EAP sessions. Still, the EAP will only provide information if the employee signs a release of information. Our clinical professionals at EAP are very cautious and respect confidentiality. They will work with you on specifically what you feel is OK for EAP to tell your employer. It is important to know that the EAP does not and will not share information with employers regarding personal information, your diagnosis, or where we are referring you to which may reveal what your personal issue may be. A formal condition of employment referral is rarely used by employers and is the only time employers even want to know anything about someone’s use of EAP.
It is so important for supervisors and human resource representatives to emphasize to individuals that EAP is confidential, and that it is a safe place to go to talk about issues. Some employees assume that since this is a benefit provided to them through their employer, that their employer somehow has the right or ability to know which employees use the EAP and what they used it for. This is not the case and EAP carefully protects people’s privacy.
The Impact of Stress
We all face various workplace pressures, such as deadlines, productivity goals, and personality or work style conflicts with coworkers. In today's world, most people are having to juggle many other things in their lives with their jobs: childcare, caring for older relatives, financial stress, family and household responsibilities, and personal problems.
Often times, people choose to juggle more than they can handle, which can result in lack of time for oneself, resentment, and stress. John Lennon once said:"Life is what's happening when you're making other plans.
Beyond the emotional component of stress is the physiological one. This issue is one that many stress sufferers overlook. Have you heard of the "fight or flight" response? It is our body's response to stress and includes various physiological changes such as increased heart rate, increased blood pressure, shallow/rapid respiration, slowing or stopping of gastrointestinal functions, and secretion of various hormones. This is normal. However, when we are experiencing prolonged stress, these fight or flight responses may be turned on and left on. Like a light bulb that is turned on and left on, it burns out. We are much the same. Over time, a chronic state of fight or flight can do damage to us physically.
A Brief Look at the Physical Effects of Prolonged Stress:
Our adrenal glands release cortisol when under stress. Excessive cortisol levels are linked to muscular tension, depressed immune systems, weakened memory and sleep problems.
Fight or Flight mobilizes our energy.Chronic stress depletes our energy stores, thus causing fatigue.
Lets not forget 3 important chemical messangers (Serotonin- sets your body clock, Noradrenalin-helps us feel energized, Dopamine- pain reducing chemicals allowing us to feel pleasure). When chronic stress disrupts the functioning of these chemicals, it can result in impaired sleep, low energy, more aches and pains and life seems less pleasurable.
Since stress resides in your body, you must take responsibility for removing it!
Stress Management Tips:
If you can't get a handle on stress, contact your EAP. We can help. 607-273-7494
ARE YOU EXPERIENCING:
Burnout is a loss of physical, emotional and mental energy as a result of chronic stress. It can also occur when we perceive a discrepancy between our input and what we get out of work.
STEPS TO COPE WITH BURNOUT:
Step 1: Identify and recognize symptoms
Step 2: Acknowledge the problem- It is not a weakness to admit burnout.
Step 3: Communication- talk to trusted people in your life.
Step 4: Relaxation- give yourself a break and practice relaxation everyday at work and home
Step 5: If none of the above are helping you to cope, it may be time to re-evaluate your lifestyle, job, career and goals. Also, don't forget to contact the EAP! 607-273-7494 or 1-800-834-1239.
Many people experience what we call the winter blues. We hibernate and become a little more sedentary and get a little sad or bored with all of the dreary weather. This is fairly normal for people to get blue once in awhile. However, for some people sad and blue feelings are much more intense and severely impact one's functioning, behavior and mood. Some of these individuals may be experiencing SAD or Seasonal Affective Disorder: a type of winter depression that affects people each year between September and April.
SAD should be diagnosed by a trained professional. Symptoms include:
What causes SAD?
Researchers continue to explore the causes, but research has associated SAD with seasonal variations of light and secretion of the hormone melatonin. Melatonin is a sleep related hormone. It is produced at increased levels in the dark. Therefore, when we have more darkness in the winter, more of this hormone is produced. Other research also indicates that the serotonin levels may be affected which may be a cause for depression.
Treatment for People with SAD:
First, an individual should be diagnosed by a trained mental health professional or physician. Treatment ranges from counseling, to medication and/or light therapy. Don't be afraid to seek help. This problem can be treated effectively.
How to Get Through the Winter Blues:
How do I know if a loved one is abusing substances?
Warning Signs:
Work and Family: A Balancing Act for the Sandwich Generation
By: Karen Fritz, LMSW
EAP Contract Manager/Mental Health Consultant
Family & Children's Service of Ithaca
(Published in the Senior Care Edition of the Ithaca Child, 2005)
According to a 2001 AARP study, nearly half of all baby boomers or the "sandwich generation" have the responsibility of caring for both aging parents and children. And we know there are still others who have the added stress of caring for their grandchildren. Currently, baby boomers comprise 53% of the workforce. Many employers are attempting to address the needs of this unique group, as they watch a significant number of employees overwhelmed with this type of stress and do not know where to turn.
Caregiving often depletes a person mentally, emotionally, physically and even spiritually, many times to the point of burnout. The term "burnout" coined by psychologist Herbert Freudenberger, resonates with the stress of the sandwich generation. To Freudenberger, burnout occurs "when people try to reach unrealistic goals and end up depleting their energy and losing touch with themselves and others." He sees burnout as a problem born of good intentions. This sums up a trademark of many in this generation: a deep commitment to careers, family and their community. Caregivers of the sandwich generation often suffer the consequences of their good intentions trying to be all to all.
When you add a job to the caregiving resposiblilities, the result can be an unimaginable amount of pressure and stress. With nearly half of all caregivers employed, caregivers are not the only one's feeling it. Employers are seeing the stress of caregiving responsibilities impacting attendance, presenteeism and performance of their most valuable and often long time employees. Employers also face the challenge of this generation's unique needs.
Consider the impact of caregiving responsibilities before, during and after a work day. A typical day for an employed caregiver might begin at 5:30 am to take care of household tasks, getting children off to school, stopping at mother's apartment to make breakfast, and make sure she takes her meds. Then the caregiver goes to work all day, taking breaks in between to contact doctors or the physical therapist, and drives the parent to her medical appointment in the afternoon, take them home, pick up children from school, make dinner...And for any caregiver, that is just a typical day. For most caregivers there can be a seemingly never ending series of medical crises for the care receiver from falls, to ER visits, surgery, finding nursing home care, taking over financial responsibilities, and advocating. Long distance caregiving can be an even greater challenge, requiring the caregiver to take more time off from work to travel and assist an ill family member.
According to a recent study cited in EAP Digest, 82% of working caregivers came into work late or left early as a result of caregiving responsibilities. It is not uncommon for caregivers to suffer from health problems of their own, and sometimes turn down promotions, over time, or assignments due to the stress and time consumption of caregiving. And then there are others in the sandwich generation who face even greater life dilemmas. For some, it may mean retiring early from a rewarding career, and losing out on some of their benefits packages because caregiving has to take a priority. And there are also increasing numbers of caregivers who are financially ill prepared for retirement or have their resources tied up in assisting the care receiver.
The caregiving responsibilities of the sandwich generation have many implications for employers. The first step an employer can take is to conduct a demographic and needs assessment of their organization, which will guide their strategy development. One of the most important things employers are doing is implementation of policies that encourage work-life balance and flexibility. Some employers allow flexible work schedules, job sharing and telecommuting, as well as paid maternity/paternity leave. In house presentations on caregiving, parenting financial planning and retirement, long term care planning and stress management can be a useful way to reach employees who are struggling with the challenges of caregiving. An Employee Assistance Program (EAP) is also a proactive measure to provide support for this growing need. Locally, Family & Children's Service provides EAP to 65 area businesses, allowing thousands of employees and household members access to assessment, short term counseling and referral for a variety of work/life issues, one of them being caregiving. Family & Children's Service's Home Care Program also has a variety of supportive services for caregivers, including Caregiver Counseling, Geriatric Care Management, Home Health Care, Personal Care and Respite Services.
Caregivers need not be all to all. It is a nearly impossible task for just one person. And those who attempt to do it often feel exhausted, hopeless and powerless. It is not a weakness to ask for help, or to delegate some of the responsibilities. For a caregiver, having someone to help advocate or make decisions, or even take the load off of them for a few hours a week can make all the difference in the world. There are creative solutions in the workplace, as well as a wealth of knowledge and resources in this community. Knowledge is power and resources empower.
There are many opinions on whether this problem is an actual "addiction" or not. However, most experts and counseling professionals agree that overuse of the Internet can create serious problems. The EAP is seeing more and more individual with problems related to the Internet and its impact on their lives, finances, relationships, marriage and even work.
The Internet can offer so much: online gambling, stock trading, shopping, games, chat rooms to meet people and even cybersex...all at our fingertips. In moderation most of these activities are not harmful, but many experts argue that too much can greatly impair people's real life functioning. For some people, overuse of the Internet may be a way of escaping other problems or sharing problems with others while maintaining anonymity. For others, it may be an easier way to socialize who find it difficult to do so in the real world. It may be a way of seeking comfort, understanding or even love to relieve feelings of loneliness, depression or anxiety.
Signs and Symptoms of and Internet Problem or Possibly Internet Addiction:
Internet use problems should be evaluated by a professional. Seek help from your EAP. 607-273-7494 or 1-800-834-1239
About 65% of remarriages involve children from a prior marriage and form a blended family. Although it is definitely not easy to combine two families, bond together and become one, many people do develop loving and healthy relationships with their step parent, step sibling or step child. It takes time, hard work and patience. Initially, couples see their marriage as a second chance at the big, happy family. Many think “I’m going to get it right this time.” Then within a short amount of time, the reality hits home that it won’t be that easy. There is confusion about roles, conflicts about rules and loyalty issues. Each person has to find where they fit in this new family unit and the family itself will have to create its own identity and traditions. There are many adjustments to be made and many relationships to negotiate.
Here are some suggestions that can help blended families:
Going through a divorce comes with a variety of emotions. Initially it is common to experience a state of denial and shock, particularly if you were not the initiator. Other typical emotions include a sense of loss and grief, sadness, loneliness, regret, guilt, loss of control and helplessness. For some, the situation brings a lot of uncertainty and ambivalence. For others, it may also come with anger and vindictiveness. And yet others feel a sense of relief and freedom. Adults have two choices when it comes to all of these emotions. Adults can either seek to understand these feelings and work through them, or let these feelings guide them…often in unhealthy directions. All of these choices will impact your child.
Most of us are familiar when we are on an airplane, the flight attendants talk about the use of oxygen masks if the plane loses pressure. They ask parents to place the mask on themselves first, then assist the child. If the parent loses consciousness, no one can help the child. Coping with divorce is similar. If you aren’t, as a parent, able to help yourself first, how will you help your children at this difficult time. At stressful and traumatic times, children need their parents to be emotionally available and maintain balance in their lives. Children are going to need extra support from you , at a time when you may feel less able to give it.
Here are some key ways parents can help themselves while helping their children at the same time: