Careers and Internships

Current Employment Opportunities

Equal Employment Opportunity Policy: Family & Children’s Service provides equal opportunity employment to all employees and applicants for positions with the organization. No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status.  Additionally, Family & Children’s Service’s policies and practices in application, hiring and employment are developed to be consistent with all applicable local, state and federally mandated obligations imposed through regulation or statute, which govern employment practices. This policy applies to all agency positions.

 

Benefits offered by Family and Children’s Service:

  • Generous Paid Time Off (PTO) and holiday schedule.
  • Medical, Dental, and Vision coverage options for employees and eligible dependents.
  • Option to create a hybrid office/home work schedule.
  • Pre-tax savings options: FSA, self-funded; HSA, employer contribution (depending on medical plan participation.
  • Enhanced Short Term Disability, Free Basic Life and AD&D.
  • 403(b) Retirement Plan with employer contributions after one year of employment.

Title: Psychiatric Nurse
Department: Mental Health Clinic
Status: Full- Time, Exempt (37.5 hours/week)
Responsible To: Director of Clinical Services
Starting Salary: $35.50/hour

General Summary: We are seeking a Psychiatric Nurse to assist us in managing the psychotropic medication needs of our clients by assisting the prescribers with client phone calls, managing refill requests, and generally assisting with managing the schedules of prescribers to most effectively and efficiently serve our community.

Click for Full Job Description

Responsibilities
• Evaluate incoming requests for new psychiatric services, gather relevant information necessary before first appointment (including external records, objective questionnaires, consent forms, etc.), and schedule according to urgency, consulting when necessary.
• Manage between appointment phone calls with clients including those initiated by clients as well as follow up calls per provider request, including completing suicide risk screenings and assisting with safety planning with high risk clients as needed
• Manage psychiatric provider schedules, including moving appointments when urgent needs arise
• Manage medication refill request process, including reviewing recent prescription and appointment history, reviewing any side effect or compliance issues, screening for risk, passing along information to covering prescriber if own prescriber is unavailable, etc.
• Complete prior authorizations as needed
• Assist with caseload management of psychiatric providers, including monitoring for and assisting with the transition to PCP once stable on medication regimen
• Support clients through referrals to other specialists as needed and ensure that follow up lab work or other needed information is completed as directed by psychiatric providers
• Perform I-STOP review for all clients seen by psychiatric providers
• Manage transitions/referrals between psychiatric team members in consultation with director of clinical services
• Additional responsibilities as assigned by the director of clinical services

Required Qualifications
• Licensed as registered nurse in New York
• Expert knowledge regarding HIPAA and privacy regulations
• Prior experience working with psychiatric providers
• Demonstrated knowledge, awareness, and skills regarding mental illnesses, the psychotropic medications used to address their symptoms, and common issues that arise when managing them
• Commitment to continuing to learn about impact of culture and identity in the healthcare environment

Additional Preferred Qualifications
• Experience working with clients across the age spectrum, from young children to older adults
• Experience working with marginalized communities and the intersecting systems that impact them including those who experience homelessness, food insecurity, poverty, racism, homophobia/transphobia, ableism, etc.
• Experience working with family members of clients, including the permissions and limitations of privacy regulations on family involvement
• Experience working in a facility licensed by the New York State Office of Mental Health

 

Application Submission Process
Please email a cover letter and resume to: Dr. Alecia Sundsmo, Director of Clinical Services at asundsmo@fcsith.org

Title: Billing Specialist
Department: Billing
Status: Full- Time, non-exempt (37.5 hours/week); Eligible for hybrid remote/in person work
Responsible To: Finance Director
Starting Annual Salary: $50,000

General Summary: We are seeking a Billing Specialist who will be responsible for collecting, posting and managing account payments; submitting claims and following up with insurance companies; ensuring all client payments and fee structures are reported accurately; and ensuring the accurate depiction of all outstanding accounts receivable balances.

Click for Full Job Description

Responsibilities:

  • Claims Processing: Prepare and submit insurance claims for mental health services, ensuring all necessary information and documentation is included.
  • Verify insurance coverage and eligibility for clients and follow up on any claims-related issues.
  • Billing and Invoicing: Generate invoices and statements for clients detailing services rendered and any applicable co-pays or deductibles.
  • Monitor accounts receivable and follow up on outstanding balances, negotiating payment plans as necessary.
  • Coding and Documentation: Accurately assign diagnostic and procedure codes (e.g., ICD-10-CM, HCPCS, and CPT codes) to patient records and claims.
  • Review clinical documentation to ensure it supports the services billed and complies with insurance requirements.
  • Compliance: Stay up-to-date with relevant healthcare billing regulations and insurance company policies to ensure compliance.
  • Ensure adherence to patient confidentiality and HIPAA regulations in all aspects of the job.
  • Payment Posting: Post payments and adjustments to patient accounts, reconcile with insurance payments and resolve discrepancies.
  • Denials Management: Investigate and resolve claim denials by insurance companies, writing appeals, follow up with insurance reps, and resubmit claims when necessary.  Collaborate with healthcare providers to gather additional information to support claims.
  • Reporting: Prepare and maintain billing reports and records for tracking billing activities, revenue, and collections.
  • Provide regular reports to management on the financial health of the mental health facility.
  • Customer Service: Address billing inquiries and concerns from clients, insurance companies, and healthcare providers professionally and helpfully.
  • Available for general client/guest/clinician support.
  • Always respect client dignity and confidentiality.
  • Maintain HIPAA compliance.
  • Maintain a welcoming, professional manner and appearance with all clients—team-based communication.
  • Documentation according to established procedures and channels of communication
  • Communication with clinicians per established procedures.
  • Active participation as an administrative support team member via daily communication and weekly meetings.
  • Additional duties and responsibilities as assigned.

Qualifications:   

  • High school diploma or equivalent (Associate degree in a related field is a plus). Billing/Coding Certification is a plus.
  • Previous experience in healthcare billing, particularly in mental health services.
  • Proficiency in medical billing software and electronic health records (EHR) systems.
  • Understanding of both UB-04 and 1500-claim form and billing regulations.
  • Understanding how to read remittance advice, CARC, and RARC definitions.
  • Understanding of NCCI and MUE edits.  Knowledge of insurance contracts and expected reimbursement.
  • Knowledge of Medical coding, CPT, ICD-10-CM, and HCPCS.
  • Familiarity with insurance verification and claims processing procedures.
  • Strong communication and interpersonal skills to interact with clients and colleagues effectively.
  • Attention to detail and accuracy in data entry and documentation.
  • Understanding of healthcare compliance regulations, particularly HIPAA.
  • Problem-solving and critical-thinking skills to address billing-related issues.
  • Ability to work independently and as part of a team.

 

Requirements:

  • The ability to work well independently and on a team, to collaborate well with other organizations, advisory groups, staff and the public.
  • Commitment to an organizational culture that centers the importance of diversity, equity, and cultural responsiveness and that contributes to an inclusive working and learning environment.

Title: Child  Family Clinician
Department: Mental Health Clinic
Status: Full- Time, Non-Exempt; Eligible for hybrid remote/in person work (Part-Time positions also available)
Responsible To: Director of Clinical Services
Starting Salary: $50,000

General Summary:

We are currently seeking a full time child and family therapist to join our dynamic clinical team in providing high quality, client-centered, affordable psychotherapy services in a supportive and collaborative work environment.  The person selected for this position will have a caseload that consists primarily of youth (the full age range under 18) and their families; however, there will be some opportunity to diversify a caseload with clients of other ages if desired.  The successful candidate for this position will have experience assessing and treating youth and families with significant behavioral and emotional challenges,  and the corresponding interpersonal and systemic issues that arise from these. They will also demonstrate readiness to work in an inclusive agency culture specifically committed to anti-racist practices in all facets of service.

We offer professional development opportunities in the form of weekly clinical supervision (twice weekly for new staff), weekly clinical team meetings, reimbursement and leave time for outside trainings, and periodic in-house CEU-eligible staff presentations.   We strive to maintain busy but manageable caseloads, for the dual purpose of quality of client care and staff resiliency. Our clientele comes from all segments of Tompkins County, giving our therapists the opportunity to have diverse clinical experiences in terms of clinical presentation, functional ability, socioeconomic status, gender identity, sexual orientation, educational background, and racial and ethnic identity.  We are a NYS Office of Mental Health licensed clinic, as well as a national health services corps approved site (NHSC).

Part time positions may be available; please inquire regardless of desired number of hours. This position will be primarily in person; however hybrid arrangements will be considered as long as they are in line with current client demand for care.

 

Click for Full Job Description

Responsibilities:

Candidates must possess a master’s or doctorate degree in a mental health field, with preference given to those with a NY license enabling them to practice independently.  Our ideal candidate would have a minimum of two years of post-master’s experience providing therapy to children and teens in an outpatient setting.   Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities.

Contact Information: Please email a cover letter and resume to

Attn:  cmccarter@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.

Responsibilities:

Candidates must possess a master’s or doctorate degree in a mental health field, with preference given to those with a NY license enabling them to practice independently.  Our ideal candidate would have a minimum of two years of post-master’s experience providing therapy to children and teens in an outpatient setting.   Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities.

Contact Information: Please email a cover letter and resume to

Attn:  cmccarter@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.

Title: Program Lead – Older Adult Project
Department: Mental Health Clinic
Status: Part-Time, 30 hours/week. Non-exempt
Responsible To: Director of Clinical Services
Salary: Starting at $50,000

General Summary:

We are seeking a Program Lead for our Older Adult Project to develop, oversee, and provide the clinically informed outreach, consultation, and education services in Tompkins County for older adults aged 65+ years and those who care for them such as family members, in home aids, nursing home staff, etc. This is a grant-funded role and the continuation of the role will be dependent on the maintenance of that funding. F&CS has had this grant funded for over a decade and anticipates that the funding will remain relatively stable.

Click for Full Job Description

Responsibilities

  • Conduct a needs assessment of our community in order to determine where our grant funded services of clinically informed outreach, consultation, and education may best contribute to the needs of our aged 65+older adults and those who care for them.
  • Develop a set of clinically informed outreach, consultation, and education services that match the grant funding, the resources allocated, and the needs of our community that the program will deliver, includingstrategies to monitor performance and impact through these services.
  • Prepare quarterly and annual reports on service delivery to demonstrate how grant funding has been spent as well as how it is accomplishing the goals of the program.
  • Collaborate externally with community agencies to ensure that information related to program services is disseminated to relevant parties and that services continue to be influenced by what the community isneeding for this population. This may include but is not limited to participating in regular, ongoing meetings in the community with other stakeholders related to the provision of services to older adults.
  • Collaborate internally with F&CS staff regarding cross-program referrals, sharing knowledge across staff serving similar populations, and connecting through various meetings and/or trainings to ensure that theseprograms are not isolated, but have integrations across the organization.
  • Provide outreach, consultation, and education services directly to older adults, care partners, family members, and other related stakeholders.
  • Maintain boundaries between services provided under this program and clinical services, and reinforce with all stakeholders the difference. This is not a clinical diagnostic or treatment service and is not covered underHIPAA, is not billable to insurance, etc.
  • Create and maintain a records system for documentation of all services provided under this program.
  • Supervise a part-time Consultant within the Older Adult Project who will assist with providing outreach, consultation, and education services. Keep up with professional developments in the field in order to keep knowledge base current with changes in understanding of the needs of Older Adults and those who care for them.

Required Qualifications
• Master’s degree in a mental health discipline (license to practice not necessary).
• Demonstrated professional experience with older adults and their care partners.
• Proficiency in formal and informal presentations delivering content designed to raise awareness, knowledge, and skills.
• Clear understanding of the systems at play in the lives of older adults and their care partners and how these interact with the cultural identities of the older adults and their care partners.
• Demonstrated success in program design, implementation, monitoring, and reporting.

Additional Preferred Qualifications
• Experience with managing grant funded programs including working knowledge of Consolidated Fiscal Reporting (CFR) regulations.
• Supervisory experience.
• Prior work experience in a clinical capacity with older adults.
• Experience working with families for whom English is not their first language and may have limited proficiency.

Additional Opportunities
Applicants who also hold a clinical license to practice may also be able provide billable therapy hours within the clinic above the program lead 30 hour position to create a full time appointment at F&CS. If interested in this possibility, please mention this in your cover letter and during your interview.

Contact Information:
Please send a resume and cover letter to the address or email listed below:
Attn: Dr. Alecia Sundsmo, Director of Clinical Services
asundsmo@fcsith.org

Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850

Title: Psychiatric Provider
Department: Mental Health Clinic
Status: Full time and part time positions available
Responsible To: Director of Clinical Services
Hourly Rate: Commensurate with licensure and experience

General Summary:

We are currently seeking a psychiatric provider to join our dynamic clinical team in providing high quality, client-centered, affordable mental health services in a supportive and collaborative work environment via in person and telehealth modalities.  The successful candidate for this position will have experience assessing and treating individuals with mental illness and the corresponding interpersonal and systemic challenges that come with that. They will also demonstrate readiness to work in an inclusive agency culture specifically committed to anti-racist practices in all facets of service.

We strive to maintain busy but manageable caseloads, for the dual purpose of quality of client care and staff resiliency. Our clientele comes from all segments of Tompkins County, giving our psychiatric providers the opportunity to have diverse clinical experiences in terms of clinical presentation, functional ability, socioeconomic status, gender identity, sexual orientation, educational background, and racial and ethnic identity.  We are a NYS Office of Mental Health licensed clinic, as well as a national health services corps approved site (NHSC). We also offer professional development opportunities in the form of monthly psychiatric case consultation meetings, monthly psychiatric administrative team meetings, monthly all clinic staff meetings, periodic in-house staff presentations and ad hoc case conferences/consultations.

Click for Full Job Description

Requirements:
Candidates must possess a MD or PMHNP, with preference given to those with a NY license enabling them to practice independently.  Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities. Our ideal candidate would have experience treating individual across the lifespan, though there is room for specialization within the child, adult, and/or geriatric mental health segments of the population.

F&CS is committed to equity, diversity, and inclusion and, in that spirit, actively encourages applications from members of groups whose exclusion from the mental health field has been longstanding.  No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status.

Contact Information:
Please send a resume and cover letter to the address or email listed below:
Attn: Dr. Alecia Sundsmo, Director of Clinical Services
asundsmo@fcsith.org

Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850

Clinical Internships

 

We will be accepting applications for internships in our mental health clinic for the 2024-2025 school year from 2/1/24 – 2/16/24!

For students in programs that require two internships, such as many traditional MSW programs, our site is only appropriate for a second year internship. For programs with a different structure, we will consider applications on a case by case basis. We do generally get far more applications than we can accommodate. Ideal candidates would be interested in a broad based experience that would provide exposure to working with a wide range of ages and issues, including children, teens and adults of all ages.

If interested, please send a resume and cover letter to Judy Clay, Lead Clinical Supervisor, Manager of Client Care, at jclay@fcsith.org. In your cover letter, please address why you think a placement with us would be beneficial both for you and for the agency. We will try to respond promptly to applications, and will interview the candidates who feel like the best fit. Thanks for your interest! We look forward to reading your application materials.

F&CS accepts graduate students in mental health disciplines (social work, mental health counseling) for clinical internships.  (Psychologists, marriage and family therapists, and creative arts therapist trainees should inquire- availability may vary.) Mental Health Counseling Students: We are able to host students who wish to perform their practicum and internship at the same site successively, however we do not host practicum only students.

We require a two semester minimum commitment. Applications for the Fall-Spring semesters should be submitted in March of the previous academic year.  Students who are interested in an alternate start date are encouraged to inquire for availability. Students should be aware that typically our site requires more than the minimum weekly hours required by most programs to meet the required face to face hours components. Internship hours are scheduled during business hours only.

In our clinical internship, students will work with an identified caseload of individual psychotherapy clients. There may be opportunities to work with groups, and with our EAP or intake services. Students receive at least weekly individual supervision, group supervision, and access to staff trainings and professional development.

Strong preference is given to students with previous human service experience, and those looking to develop skills working with underserved populations, particularly older adults and young children.