Careers
Equal Employment Opportunity Policy: Family & Children’s Service provides equal opportunity employment to all employees and applicants for positions with the organization. No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status. Additionally, Family & Children’s Service’s policies and practices in application, hiring and employment are developed to be consistent with all applicable local, state and federally mandated obligations imposed through regulation or statute, which govern employment practices. This policy applies to all agency positions.
Benefits offered by Family and Children’s Service:
- Generous Paid Time Off (PTO) and holiday schedule.
- Medical, Dental, and Vision coverage options for employees and eligible dependents.
- Option to create a hybrid office/home work schedule.
- Pre-tax savings options: FSA, self-funded; HSA, employer contribution (depending on medical plan participation.
- Enhanced Short Term Disability, Free Basic Life and AD&D.
- 403(b) Retirement Plan with employer contributions after one year of employment.
Title: Billing Clerk
Department: Billing
Status: Full- Time, Non-Exempt (37.5 hours/week)
Responsible To: Billing Manager
Starting Salary: $19.50/hour
General Summary: When you join F&CS as the Billing Clerk, you will be responsible for ensuring that our clients are informed about our Financial Assistance Program. You will also answer any questions that clients may have about their bills, work on the back end to verify clients’ insurance coverage and credential our clinicians, and serve as a liaison between our billing and support services teams.
Click for Full Job Description
Key Deliverables & Responsibilities
- Verifies insurance coverage for clients;
- Responsible for maintaining correspondence with all partnering insurance companies to confirm client insurance benefit/coverage;
- Responds in a timely manner to clinician inquiries about client payment responsibilities;
- Ensures that all clients are aware of F&CS’ Financial Assistance Program and assists clients in applying for financial assistance;
- Responds in a timely manner to client inquiries regarding their bills;
- Serves as a liaison between the billing team and the clinic administrative team;
- Reviews closed accounts and forwards any accounts with balances to Billing Manager for review before a final statement is mailed to client;
- Responsible to alert Billing Manager when client accounts become delinquent;
- Runs the Medicaid exclusion list on a monthly basis;
- Completes credentialing paperwork in collaboration with clinicians;
- Responsible for providing general support to the Billing Manager;
- Must adhere to professional standards, F&CS policies and procedures, federal, state, and local requirements, and OMH standards, including HIPAA requirements;
- Other assignments and tasks may be added at the discretion of the Billing Manager and/or Director of Finance.
Minimum Qualifications
- High school diploma or G.E.D;
- Prior experience working in a medical/therapeutic office working within a Medicaid and private insurance reimbursement environment;
- Excellent communication skills;
- Detail oriented;
- Ability to perform several job functions concurrently;
- Ability to maintain confidentiality;
- Ability to operate a computer and other general office equipment.
Preferred Qualifications
- Prior experience in medical billing and/or coding;
- Prior experience with insurance verification.
Please send a resume and cover letter to the email or address listed below:
If you have questions about the position prior to submitting an application, you can email or call.
Email to: hhollister@fcsith.org
Attn: Heather Hollister, Billing Manager
Family & Children’s Service of Ithaca
127 W. MLK Jr. /State Street
Ithaca, NY 14850
Title: Mental Health Clinician
Department: Mental Health Clinic
Status: Full- Time, Exempt; Eligible for hybrid remote/in person work (Part-Time positions also available)
Responsible To: Director of Clinical Services
Starting Salary: $70,000 – $80,000
General Summary:
We are currently seeking multiple full time therapists who can provide evidenced-based, culturally responsive mental health treatment across the lifespan. The successful candidate for this position will have experience assessing and treating individuals and families in an outpatient setting with diagnosable mental health conditions based on DSM/ICD criteria and the corresponding interpersonal and systemic challenges that come with it. Clinicians hired into the position will have opportunities to work with a wide range of presenting concerns and acuity levels. Our agency is well known for providing clinicians with ample support including individual supervision, weekly clinical team for discussing cases with peers, as well as numerous other opportunities for case discussions and support. We are a NYS OMH licensed facility and follow all guidelines for clinical practice and documentation as set out in those regulations for MHOTRS programs. For more information on regulatory requirements in our setting please click here.
Click for Full Job Description
Responsibilities
- Conduct individual biopsychosocial and diagnostic assessments to identify client needs, including whether client meets DSM/ICD criteria for diagnoses treatable within OMH MHOTRS program and the medical necessity standard for insurance billable services.
- Develop treatment plans collaboratively with clients in order to help manage expectations for progress in treatment and when goals are met such that the current episode of care will end.
- Assess ongoing risk, including but not limited to threat to self or others, and develop safety plans that mitigate risk.
- Provide individual, couples, and/or family therapy sessions using evidenced-based interventions that are client-centered and drive toward treatment goals.
- Adhere to agency and OMH documentation standards, including both content covered and timeliness of completion.
- Demonstrate continued professional growth including deepening and broadening clinical practice through continuing education and supervision.
- Effectively use peer and supervisory consultation as needed, but especially in high risk situations.
- Respond after hours for urgent/crisis needs of agency clients as needed.
- Maintain full caseload and meet clinical billable hour performance metrics.
- Collaborate with internal partners, such as psychiatric team members, as well as external partners, such as PCPs and schools, in order to deliver coordinated care to clients.
Required Qualifications
- Master’s or doctorate degree in psychology, social work, mental health counseling, or marriage and family therapy.
- Ability to obtain independent clinical license to practice in the state of NY, including diagnostic privilege if required separately from standard scope of practice for license type, within three years of date of hire.
- Previous education, training, and clinical experience in differential diagnostic assessment and evidenced-based treatment of mental health conditions.
- Ability to perform clinical duties from a culturally responsive lens, including incorporating aspects of client identity throughout the assessment and treatment process.
Preferred Qualifications
- Independent clinical license, with diagnostic privilege if applicable for license type
- Training and experience treating comorbid substance use disorders
- Training and experience treating children age 12 and under and/or older adults age 65+
- Training or experience with collaborative documentation
- Additional certifications or formal training in a specific modality of evidenced-based care
Contact Information: Please email a cover letter and resume to
Dr. Alecia Sundsmo, Director of Clinical Services
asundsmo@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.