Careers and Internships

Responsibilities:

•  Oversees all aspects of the Equity, Diversity, and Inclusion (EDI) road map (rolled out in Spring 2023), including program design and delivery, policy development, and capacity-building activities; establishes a framework for measuring F&CS’s performance against its EDI objectives and tracks performance according to those objectives and the goals of the road map
• Serves as a member of the Management Team, providing organizational leadership as a member of that team
• Serves as the Chair of F&CS’ Equity, Diversity, and Inclusion committee, incorporating executive support and providing operational management
• Works with managers across the agency in designing and implementing systems interventions and infrastructure development projects, including creating and supporting implementation of equity strategies across all functional areas, to improve health- and institutional-equity and accessibility of services
• Directly facilitate and implement equity dialogues; conduct ongoing training and other program offerings focused on management skills, leadership, and driving results with an equity lens
• Engage in relationship building and peer-mentorship for managers and leaders across F&CS; serve as content expert and resource for equity related management concerns
• Respond to and monitor reports of bias, in collaboration with Human Resources; support investigations and provide coaching related to employee relations and operational gaps in response to complaints of bias; promote positive employee relations programs and initiatives, including conflict resolution services
• Help to develop a pipeline for more diversity at supervisory/management levels

Minimum Qualifications: 

• Bachelor’s degree in human resources or a related field, and at least three years of work experience in that field
• A demonstrated commitment to health equity, and gender and racial justice
• Deep understanding of power structures and privilege differentials and institutional systems that foster systemic inequalities
• Proven ability to provide strategic leadership, including setting and inspiring an inclusive organizational vision, bringing diverse groups together for a stronger whole while addressing needs and goals of subgroups
• Demonstrated record of success in partnering across functions to develop and manage EDI strategies and programs that support engagement and organizational goals
• Strong interpersonal and communication skills and the ability to effectively work and interact respectfully within a diverse and inclusive environment
• Able to exercise a high degree of confidentiality and discretion, independent judgment and initiative
• Demonstrated experience in providing workshops and training on EDI topics

Preferred additional qualifications:

• Experience working in a human services organization or mental health and/or health care setting
• Lived experience
• Experience in program development, institutional change, community engagement or adjacent areas
• Demonstrated ability to partner with other leaders in guiding the implementation of a strategic plan, establishing metrics, measuring progress, and adapting as necessary as the organization and culture evolve

Contact Information: Please email a cover letter and resume to: Alicia Kenaley, Executive Director at akenaley@fcsith.org. In the cover letter, please specifically address relevant experience as it pertains to minimum qualifications and any additional qualifications, including equity, diversity, and inclusion experience, and reasons for your interest in this particular position. Applications will be accepted until the position is filled.

Responsibilities:

• Claims Processing: Prepare and submit insurance claims for mental health services, ensuring all necessary information and documentation is included.
• Verify insurance coverage and eligibility for clients and follow up on any claims-related issues.
• Billing and Invoicing: Generate invoices and statements for clients detailing services rendered and any applicable co-pays or deductibles.
• Monitor accounts receivable and follow up on outstanding balances, negotiating payment plans as necessary.
• Coding and Documentation: Accurately assign diagnostic and procedure codes (e.g., ICD-10-CM, HCPCS, and CPT codes) to patient records and claims.
• Review clinical documentation to ensure it supports the services billed and complies with insurance requirements.
• Compliance: Stay up-to-date with relevant healthcare billing regulations and insurance company policies to ensure compliance.
• Ensure adherence to patient confidentiality and HIPAA regulations in all aspects of the job.
• Payment Posting: Post payments and adjustments to patient accounts, reconcile with insurance payments and resolve discrepancies.
• Denials Management: Investigate and resolve claim denials by insurance companies, writing appeals, follow up with insurance reps, and resubmit claims when necessary.  Collaborate with healthcare providers to gather additional information to support claims.
• Reporting: Prepare and maintain billing reports and records for tracking billing activities, revenue, and collections.
• Provide regular reports to management on the financial health of the mental health facility.
• Customer Service: Address billing inquiries and concerns from clients, insurance companies, and healthcare providers professionally and helpfully.
• Additional duties and responsibilities as assigned

General Office Support:

• Available for general client/guest/clinician support.
• Always respect client dignity and confidentiality.
• Maintain HIPAA compliance.
• Maintain a welcoming, professional manner and appearance with all clients—team-based communication.
• Documentation according to established procedures and channels of communication
• Communication with clinicians per established procedures.
• Active participation as an administrative support team member via daily communication and weekly meetings.

Minimum Qualifications: 

• High school diploma or equivalent (Associate degree in a related field is a plus). Billing/Coding Certification is a plus.
• Previous experience in healthcare billing, particularly in mental health services.
• Proficiency in medical billing software and electronic health records (EHR) systems.
• Understanding of both UB-04 and 1500-claim form and billing regulations.
• Understanding how to read remittance advice, CARC, and RARC definitions.
• Understanding of NCCI and MUE edits.
• Knowledge of insurance contracts and expected reimbursement.
• Knowledge of Medical coding, CPT, ICD-10-CM, and HCPCS.
• Familiarity with insurance verification and claims processing procedures.
• Strong communication and interpersonal skills to interact with clients and colleagues effectively.
• Attention to detail and accuracy in data entry and documentation.
• Understanding of healthcare compliance regulations, particularly HIPAA.
• Problem-solving and critical-thinking skills to address billing-related issues.
• Ability to work independently and as part of a team.

Our Rewards & Benefits
Family & Children Services of Ithaca provides a supportive and dynamic work environment that is built on collaboration and professional growth. We offer a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

•  A competitive starting salary of $50,000
• 403 (b) retirement plan with an employer match
• Generous 25 days of Paid Time Off (PTO), in addition the following paid holidays: New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, July 4th, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day
• Hybrid work arrangement
• Comprehensive health, dental, and pretax HSA/FSA benefits program for you and your eligible dependents
• Enhanced Short Term Disability, Free Basic Life, and AD&D

Contact Information: Please email a cover letter and resume to: Alicia Kenaley, Executive Director at akenaley@fcsith.org. Applications will be accepted until the position is filled.

Responsibilities:

• Claims Processing: Prepare and submit insurance claims for mental health services, ensuring all necessary information and documentation is included.
• Verify insurance coverage and eligibility for clients and follow up on any claims-related issues.
• Billing and Invoicing: Generate invoices and statements for clients detailing services rendered and any applicable co-pays or deductibles.
• Monitor accounts receivable and follow up on outstanding balances, negotiating payment plans as necessary.
• Coding and Documentation: Accurately assign diagnostic and procedure codes (e.g., ICD-10-CM, HCPCS, and CPT codes) to patient records and claims.
• Review clinical documentation to ensure it supports the services billed and complies with insurance requirements.
• Compliance: Stay up-to-date with relevant healthcare billing regulations and insurance company policies to ensure compliance.
• Ensure adherence to patient confidentiality and HIPAA regulations in all aspects of the job.
• Payment Posting: Post payments and adjustments to patient accounts, reconcile with insurance payments and resolve discrepancies.
• Denials Management: Investigate and resolve claim denials by insurance companies, writing appeals, follow up with insurance reps, and resubmit claims when necessary.
• Collaborate with healthcare providers to gather additional information to support claims.
• Reporting: Prepare and maintain billing reports and records for tracking billing activities, revenue, and collections.
• Provide regular reports to management on the financial health of the mental health facility.
• Customer Service: Address billing inquiries and concerns from clients, insurance companies, and healthcare providers professionally and helpfully.
• Additional duties and responsibilities as assigned.

General Office Support:

• Available for general client/guest/clinician support.
• Always respect client dignity and confidentiality.
• Maintain HIPAA compliance.
• Maintain a welcoming, professional manner and appearance with all clients—team-based communication.
• Documentation according to established procedures and channels of communication
• Communication with clinicians per established procedures.
• Active participation as an administrative support team member via daily communication and weekly meetings.

Minimum Qualifications: 

• High school diploma or equivalent (Associate degree in a related field is a plus). Billing/Coding Certification is a plus.
• Previous experience in healthcare billing, particularly in mental health services.
• Proficiency in medical billing software and electronic health records (EHR) systems.
• Understanding of both UB-04 and 1500-claim form and billing regulations.
• Understanding how to read remittance advice, CARC, and RARC definitions.
• Understanding of NCCI and MUE edits.
• Knowledge of insurance contracts and expected reimbursement.
• Knowledge of Medical coding, CPT, ICD-10-CM, and HCPCS.
• Familiarity with insurance verification and claims processing procedures.
• Strong communication and interpersonal skills to interact with clients and colleagues effectively.
• Attention to detail and accuracy in data entry and documentation.
• Understanding of healthcare compliance regulations, particularly HIPAA.
• Problem-solving and critical-thinking skills to address billing-related issues.
• Ability to work independently and as part of a team.

Our Rewards & Benefits
Family & Children Services of Ithaca provides a supportive and dynamic work environment that is built on collaboration and professional growth. We offer a competitive salary, a comprehensive benefits package, and opportunities for career advancement.

• A competitive starting rate of $24.04/hour
• 403 (b) retirement plan with an employer match
• Generous 25 days of Paid Time Off (PTO), in addition the following paid holidays: New Year’s Day, MLK Jr. Day, Memorial Day, Juneteenth, July 4^th, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day
• Hybrid work arrangement
• Comprehensive health, dental, and pretax HSA/FSA benefits program for you and your eligible dependents
• Enhanced Short Term Disability, Free Basic Life, and AD&D

Contact Information: Please email a cover letter and resume to: Alicia Kenaley, Executive Director at akenaley@fcsith.org. Applications will be accepted until the position is filled.