Careers and Internships

Responsibilities:

• Carries a varied caseload of youth (age 12 – 21) and performs all related case management activities including:
  a. Completes intakes, assessments and determines case plan; implements and monitors case plan, and develops appropriate aftercare plan.
  b. Provides a bridge of support and advocacy between youth and the systems to which they are connected.
  c. Maintains flexibility of time to accommodate client needs; responds to crises, emergencies and difficult situations immediately or as soon as possible.
  d. Assists youth to secure needed material items including, but not limited to, food, clothing, access to transportation, school supplies, and phone payment cards.
• Responsible for on-call coverage, typically one week per month with an additional week every third month. Backs up other staff in crisis or emergency situations, additionally provides coverage during other staff absences.
• Available to make and monitor shelter placements when necessary
• Assumes all responsibilities of a mandated reporter.
  The information presented here is intended to describe the general nature and level of work being performed by individuals assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Qualifications:
The Runaway and Homeless Youth Worker should either have relevant lived experiences, possess a Bachelor’s Degree in a Human Service-related field, or have comparable education and experience working with vulnerable populations. The ideal candidate should also demonstrate familiarity with community youth services, the juvenile justice system, and knowledge about the needs for the social and emotional growth of youth. Candidates MUST demonstrate a commitment to inclusive and equitable practices and are expected to engage in ongoing training and supervision in responsive and effective work with people from minoritized population groups. Knowledge about the needs of LGBTQ+ youth, youth with significant mental health needs, and abused and exploited youth is critical to working in the Open Doors program.

Requirements:

• The ability to work well independently and on a team, to collaborate well with other organizations, advisory groups, staff and the public.
   Commitment to an organizational culture that centers the importance of diversity, equity, and cultural responsiveness and that contributes to an inclusive working and learning environment.
• A valid driver’s license, auto insurance, and consistent access to a vehicle.
• The ability to operate a computer and other general office equipment.
• Successful completion of a background screening of applicant’s driving record, any indicated reports of child abuse or maltreatment, and criminal history. Successful completion does not mean someone has to have a perfect record in order to secure this position. It means that any concerning history will be discussed and assessed on a case-by-case basis. All screening information with be held as confidential.

Please send a resume and cover letter to the email or address listed below:
If you have questions about the position prior to submitting an application, you can email or call.
Email to: ltsui@fcsith.org
Attn: Lora Tsui, Open Doors Team Leader/ Crisis Counselor
Family & Children’s Service of Ithaca
127 W. MLK Jr. / State Street, Floor 1
Ithaca, NY 14850

Key Deliverables & Responsibilities:

• Oversee the billing process and ensure accurate and timely invoicing of clients
• Manage a team of billing specialists and provide leadership and support as needed
• Develop and maintain billing policies and procedures to ensure compliance with regulatory requirements
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals
• Review and analyze billing data to identify trends and areas for improvement
• Collaborate with other departments, such as finance and customer service, to ensure smooth and efficient billing operations
• Respond to billing inquiries and resolve billing issues as needed
• Prepare and present billing reports to senior management
• Other assignments and tasks may be added at the discretion of the Revenue Cycle Manager and Director of Finance.

Minimum Qualifications

• Minimum of five years of experience in healthcare billing.
• Strong leadership and management skills.
• Excellent attention to detail and analytical skills.
• Familiarity with billing software and systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of regulatory requirements related to billing and collections.

Key Deliverables & Responsibilities:

• Ensures that all clients are aware of F&CS’ financial assistance program and assists clients in applying for financial assistance.
• Responds in a timely manner to client inquiries regarding their bills.
• Responds in a timely manner to clinician inquiries about client payment responsibilities.
• Verifies insurance coverage for clients.
• Serves as a liaison between the billing team and the clinic administrative team.
• Responsible for maintaining correspondence with all partnering insurance companies to confirm client insurance benefit/coverage.
• Reviews closed accounts and forwards any accounts with balances to Billing Specialist for review before a final statement is mailed to client
• Responsible to alert Billing Specialist when client accounts become delinquent.
• Runs the Medicaid exclusion list on a monthly basis.
• Completes credentialing paperwork in collaboration with clinicians.
• Responsible for providing general support to the Billing Specialist.
• Must adhere to professional standards, F&CS policies and procedures, federal, state, and local requirements, and OMH standards, including HIPAA requirements.
• Other assignments and tasks may be added at the discretion of the Revenue Cycle Manager and Director of Finance.

Minimum Qualifications

• High school diploma or G.E.D.
• Prior experience working in a medical/therapeutic office working within a Medicaid and private insurance reimbursement environment
• Excellent communication skills
• Detail orientation
• Ability to perform several job functions concurrently
• Ability to maintain confidentiality
• Ability to operate a computer and other general office equipment

Preferred Qualifications

• Prior experience in medical billing and/or coding
• Prior experience with insurance verification

Responsibilities:

• Answers and directs all incoming calls into the agency, including, taking messages as
• Engages and directs all incoming traffic; oversees the waiting area and all public facing
• Assists all new clients with intake paperwork; communicates co-payment or private pay
• Directs all benefit eligible and/or clients with delinquent accounts to the billing department for
• Collects and posts cash (co-pay) payments in billing database; reconciles daily
• Accurately enters all clinical appointments into scheduler database; makes follow up calls as
• Sorts and distributes all incoming mail and faxes; aids sending of faxes as
• Responsible for entering all client information into our database in a timely and accurate
• Coordinates internal and external meetings on behalf of clinic staff (e.g., interview scheduling, team meeting scheduling, managing meeting room access, etc.).
• Supports all clinic administrative needs including but not limited to creating and maintaining clinic staff lists and phone numbers for easy access, creating on call rotation schedule, facilitating staff supply orders,
• Supports fellow colleagues by providing back up to other support positions and duties as
• Adheres to professional standards, F&CS policies and procedures, federal, state, and local requirements, and OMH standards, including HIPPA requirements.
• Other assignments and tasks may be added at the discretion of the Clinic Office

Qualifications:

The ideal candidate will be friendly and engaging to a diverse staff and clientele, have excellent communication skills (written and oral), be detail-oriented, and able to perform several job functions concurrently. The candidate will have demonstrated skills in remaining calm when in a crisis and with patience and understanding in working with individuals who struggle with mental illness. All candidates must have comfort and facility with electronic communication, databases, and programs. Specific Microsoft office proficiency and electronic medical records experience is highly desirable. Prior experience working in a healthcare setting is a plus. Must have a clear understanding of how to maintain confidentiality and professionalism in the workplace.

Contact Information:

Interested candidates should submit a cover letter and resume to asundsmo@fcsith.org, or to the address below. Applications will be accepted until the position is filled.
Attn: Dr. Alecia Sundsmo, Director of Clinical Services Family & Children’s Service of Ithaca
127 W. State Street Ithaca, NY 14850

Responsibilities:

Candidates must possess a master’s or doctorate degree in a mental health field, with preference given to those with a NY license enabling them to practice independently.  Our ideal candidate would have a minimum of two years of post-master’s experience providing therapy to children and teens in an outpatient setting.   Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities.

Contact Information: Please email a cover letter and resume to

Attn:  cmccarter@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.

Responsibilities:

Candidates must possess a master’s or doctorate degree in a mental health field, with preference given to those with a NY license enabling them to practice independently.  Our ideal candidate would have a minimum of two years of post-master’s experience providing therapy to children and teens in an outpatient setting.   Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities.

Contact Information: Please email a cover letter and resume to

Attn:  cmccarter@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.

Responsibilities:

Candidates must possess a master’s or doctorate degree in a mental health field, with preference given to those with a NY license enabling them to practice independently.  Our ideal candidate would have a minimum of two years of post-master’s experience providing therapy to children and teens in an outpatient setting.   Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities.

Contact Information: Please email a cover letter and resume to

Attn:  cmccarter@fcsith.org
Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850
Applications will be accepted until the position is filled.

Requirements:
Candidates must possess a MD or PMHNP, with preference given to those with a NY license enabling them to practice independently.  Candidates must be able build rapport with clientele who are diverse in their race, culture, religion, economic status, sexual orientation, gender identity, and abilities. Our ideal candidate would have experience treating individual across the lifespan, though there is room for specialization within the child, adult, and/or geriatric mental health segments of the population.

F&CS is committed to equity, diversity, and inclusion and, in that spirit, actively encourages applications from members of groups whose exclusion from the mental health field has been longstanding.  No individual will be discriminated against in application, hiring or employment on the basis of race, age, culture, ability, ethnicity or nationality, gender identity and expression, sexual orientation, marital status, religious affiliation, and socioeconomic status.

Contact Information:
Please send a resume and cover letter to the address or email listed below:
Attn: Dr. Alecia Sundsmo, Director of Clinical Services
asundsmo@fcsith.org

Family & Children’s Service of Ithaca
127 W. State Street
Ithaca, NY 14850